40% reduction in HR ticket volume
Measured against 12-month ticket baseline.
WORK · CASE
Employee self-service portal for a Big Four client
OpenAI chatbot connected to Workday, CRM, knowledge base and insurance vendor systems; mobile app; 12,000+ employees.
Pillars involved
A self-service portal that lets 12,000+ employees get HR answers from an OpenAI-based assistant connected to Workday, the CRM, the knowledge base and third-party insurance vendor systems, on the web and on mobile.
The situation
A Big Four client with 12,000+ employees was routing routine HR questions through a ticket queue. The answers existed, in Workday, the CRM, the knowledge base and third-party insurance vendor systems, but employees had no direct way to reach them.
What we built
An employee self-service portal with an OpenAI-based chatbot at its centre, integrated with Workday, the CRM, the internal knowledge base and third-party insurance vendor systems, and a companion mobile app so the same assistant is available away from a desk.
Both Anveeksha founders shipped this programme together, so a client onboarding us today is working with a team that has already delivered as one.
The result
HR ticket volume fell by 40%, measured against the 12-month ticket baseline from before the portal went live.
At a glance.
- Employee self-service portal for a Big Four client
- OpenAI-based chatbot serving 12,000+ employees
- Integrated with Workday, CRM, the knowledge base and third-party insurance vendor systems
- Companion mobile app
- OpenAI
- Workday
- CRM
- Knowledge base
- Insurance vendor systems
- Mobile app